2nd Report Cards For 7 And L Lines

As part of a continuing effort to solicit feedback from customers, MTA New York City Transit is again distributing Rider Report Cards throughout the system, with riders of the 7 and L trains being the first to take part in the survey.

The report cards were distributed to 7 train commuters during the morning rush hours over four days between Tuesday, Sept. 16 and Friday, Sept. 19 at stations on the line running between Times Square and Main Street-Flushing.

L train riders were given the survey beginning Monday, Sept. 22 through today, Thursday, Sept. 25 at numerous stations along the subway line running between Eighth Avenue in Manhattan and Rockaway Parkway in Canarsie.

The surveys will ask the over five million daily subway riders to rate the progress of their line since the initial round of reports cards were distributed in July 2007. Participants will be asked to grade 21 specific areas from A (excellent) to F (unsatisfactory).

Among the areas riders will grade include: car and station cleanliness, safety, security, quality of announcements and the courtesy and helpfulness of front line cus- tomer service staff. Riders will also assign an overall grade for service.

From this list of 21 service attributes, riders will also be asked to rank the top three improvements they would like to see made to the line.

"In distributing the first Rider Report Cards we were seeking to determine a baseline of how our customers viewed our service," said NYC Transit President Howard H. Roberts, Jr. "Now, we want to determine how far we have come. We have worked hard to improve service and aesthetics and, in the case of the 7 and L, we restructured the management system to make it more immediately responsive to our riders."

The Rider Report Card is once again being distributed in a mailer format, designed to be returned at no cost to the rider. Customers will also have the option of completing the survey online at the MTA's website, www.mta.info, where it will be available in three languages: English, Spanish and Chinese.

From the time the survey begins, riders will have two weeks to mail in their response or complete the survey online. Once they have been tabulated, the results will be posted at the MTA's for riders to review.